Page 7 - How do I Create Dunning Letters_JobAid_FINAL_Neat

Creating Dunning Letters

1 The AR/BI Customer Contact Report
2 selection window displays.

 The Status will default to Active.

1. Enter the Business Unit.

2. Click the View Results
button.

The results will be displayed in a separate
Excel window.

3. View the customer
preferences:

 Col V: Document type.
 Col W: Preferred Communication

method.

3

Print the Dunning Letter (University only)

The Print Letter process will produce the PDF files to be emailed or printed and mailed. Emails are automatically
generated for customers who have opted for email delivery.

Navigation
Accounts Receivable > Customer Interactions > Dunning Letters > Print Letter

1. Enter the Run Control ID.
2. Click the Search button.

1

2

The Dunning Letter Print page is displayed.

4 3. Enter the Dunning Number.
3 4. Click the Run button.

Emory Confidential and Proprietary Last Revised on 11/18/2016 Page 7 of 10
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