Page 1 - How do I Manage Cases In SalesForce
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Salesforce Hot Sheet



        How do I Manage Cases in Salesforce?


        Overview

        This guide assumes that you are starting in the “Support Console” view. The two views of the case are the
        “Feed” view and the “Details” view – Both views offer the same functionality. This guide uses examples from
        the details view.

        Navigation


        Support Console
        Use the Support Console to access tickets assigned to you or your queues.




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        1.  Click the Salesforce App Launcher icon.











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        2.  Click the Support Console link.



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