Page 4 - How do I Manage Cases In SalesForce
P. 4
Salesforce Hot Sheet
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2. Click the Account Name lookup icon.
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3. Click the Emory University Community Contacts account name link.
You must complete this step before you enter the contact name to locate the correct contact.
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4. Click the Contact Name Lookup icon. The contact name is the person who sent the initial email with
the question.
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Emory Confidential and Proprietary Last Revised on 9/27/2019 Visit www.emory.edu for latest version
