Page 12 - Admin Course Catalog_LS

ST-R-03 Reserve Amenities

*Recommended
Duration: 6 minutes *Recommended
Jr. Category: Sales Duration: 3 minutes
This online course features a walkthrough of a Jr. Category: Customer Service
Craigslist ad utilizing the steps of PAUSE. In this tutorial, you'll learn the steps to reserve
amenities using Rentcafe to help a resident walk
ST-SP-01 SightPlan – Task Creation and through the steps if they need your help.
Management
ST-R-04 Inviting Residents to Register for
Rentcafe
*Recommended
Duration: 4 minutes

Jr. Category: Customer Service *Recommended
This training reviews how to create and manage tasks Duration: 4 minutes
or service requests in SightPlan on the web and the Jr. Category: Customer Service
SightPlan mobile app. This video will walk you through the steps on how to
invite your future and current residents to register for
ST-SP-02 SightPlan – Resident Service Rentcafe.

ST-Y-01 Online Rental Application and On-
*Recommended Site Integration
Duration: 4 minutes
Jr. Category: Customer Service

This training reviews resident service best practices in *Recommended
SightPlan.
Duration: 15 minutes

Jr. Category: Sales
ST-R-01 Rentcafe Introduction Video Learn how the resident application process is
simplified through integration between Online Rental
Application, Yardi, and On-Site.
*Recommended

Duration: 10 minutes ST-Y-02 Yardi Voyager Navigation
Jr. Category: Customer Service
This introduction video walks you through the various

useful features of Essex Rentcafe. Essex Rentcafé is a *Recommended
platform that provides various online services to our
Duration: 10 minutes
residents. For example, in Rentcafé, our residents can
Jr. Category: Customer Service
view their account activity, monthly charges, submit Yardi Voyager is a property management software
work orders and pay their rent! They can also reserve that helps with every step in the leasing workflow and
amenities and contact their leasing team directly. assists with all resident services. This course will take

you through basic Yardi Voyager navigation and all the
ST-R-02 Rentcafe Site Manager Reporting tips and tricks to make your workday as efficient as
possible.

*Recommended ST-Y-03 Yardi Build Memos
Duration: 4 minutes
Jr. Category: Customer Service

This video will walk you through the steps on how to *Recommended
access and review Resident Activity and E-Mail Duration: 4 minutes
Analytics reports in Rentcafe Site Manager.
Jr. Category: Customer Service

Learn how to post memos to multiple units instantly.

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