Page 9 - Admin Course Catalog_LS

To our earliest ancestors, non-verbal communication S-06 Sales Fundamentals: Reading
was communication! The primitive parts of our brains Indicators, Obstacles and Value Ad
are still wired to respond automatically when we're
afraid, threatened, disgusted, surprised, or happy. But
we've come a long way in our development and *Recommended
understanding of our brain's ability to respond and Duration: 1 Hour 15 minutes
communicate in valuable, non-verbal ways. In this Jr. Category: Customer Service
course, you will find out how our attitude, posture, Engage in what can make or break the sales experience
gestures, facial expressions, and tone have great and what to look for when interacting.
impact on our communication.
S-07 Sales Fundamentals: Urgency, Price,
S-02 Reaching Customers Digitally Closing and Follow Up

Duration: 27 minutes *Recommended
Jr. Category: Customer Service Duration: 1 Hour 15 minutes
Every company knows there is no future without digital Jr. Category: Customer Service
marketing. In this course, you'll learn about marketing Tying all the sales aspects together and asking for the
communication strategies, the digital marketing funnel, commitment.
digital marketing planning, and the role of social media
in marketing. S-08 Overcoming Objections

S-03 Listening with Skill
*Recommended
Duration: 12 minutes
*Recommended Jr. Category: Customer Service
Duration: 15 minutes This tutorial will help you with uncovering objections
Jr. Category: Customer Service on tour instead of waiting until closing.
Effective listening requires focus and active
concentration. This challenge explores skills and S-09 Sales Hub: 4 A’s for Objections
methods for listening for comprehension and
productive communication.
*Recommended
S-04 Sales Fundamentals: Trust, Duration: 7 minutes
Relationship Building and Needs Discovery Jr. Category: Customer Service
Understanding four key words that will help overcome
sales objections.
*Recommended
Duration: 1 Hour and 15 minutes S-10 Sales Hub: Climate Control
Jr. Category: Customer Service
Build a relationship and trust while discovering a
prospect’s needs. *Recommended
Duration: 7 minutes
S-05 Sales Fundamentals: Product Jr. Category: Customer Service
Knowledge, Phone Sales and Email Sales Understand how to best manage the leasing office
environment.

*Recommended
Duration: 1 Hour and 15 minutes
Jr. Category: Customer Service S-11 Sales Hub: Creating Urgency
Discuss your product like an expert through a variety of
communication tools.
*Recommended

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