Page 7 - Admin Course Catalog_LS

Internal Facing Soft Skills manage the anxiety you may experience. This course
helps to take the mystery and dread out of an
invaluable skill.

IFSS-03 Receiving Feedback

*Recommended
Duration: 20 minutes
Jr. Category: Customer Service
Even well-intended constructive feedback can be
difficult to take. There are biological foundations for
the feelings that result, and it's easy to see why people
Skills that are internal facing. Covers topics
often respond negatively. But when you can effectively
around team building, workplace conflict and respond and engage with the feedback provider, you
leadership skills. can begin to view feedback as a key piece of your
professional growth. In this course, you'll learn how to
IFSS-01 Be an Effective Team Member manage your natural reactions, respond productively,
and unleash the power of constructive feedback in your
own development.
*Recommended
Duration: 30 minutes IFSS-04 Delivering Feedback
Jr. Category: Customer Service
To make a real, positive difference on a team, you must
take on the challenging task of putting the team first. *Recommended
This course covers strategies and techniques to help Duration: 23 minutes
you become a more effective and valued member of Jr. Category: Customer Service
your team. You'll explore ways to adopt a positive Giving feedback doesn't have to be terrifying, but you
mindset and take a proactive role on a team, so that do need to prepare. Get your motives, your purpose,
you can make a significant contribution. Because your and your plan in place before you open your mouth -
success on a team depends on pulling together with and know what you'll do if it doesn't go well. In this
other people, you'll also learn constructive ways to course, you’ll learn how decide whether feedback is
acknowledge differences and show respect for team appropriate or not, where it's appropriate, and how to
members, and specific strategies for working ensure it makes a positive contribution to the
collaboratively. development of the individual, the team, and the
organization as a whole. You’ll also get some tips on
how to handle situations where someone reacts badly
IFSS-02 Feedback and Its Vital Role in the to your feedback.

Workplace
IFSS-05 Facing & Resolving Conflict at
Workplace
Duration: 29 minutes
Jr. Category: Customer Service
Everyone needs corrective and constructive feedback Duration: 30 minutes
from time to time, but if you're like many people, the Jr. Category: Customer Service
prospect of giving that feedback is chilling. Workplace conflict won't go away on its own; you need
Understanding what feedback is – and recognizing the a plan to address it. In this course, you'll learn about
difference between effective, constructive feedback sources and signs of conflict, a process for resolving it,
and unhelpful criticism – is important at all levels of the and ways to get the process back on track if difficulties
workplace. In this course, you’ll learn how that arise.
distinction applies in practice, how to approach giving
feedback to peers and to supervisors, and how to

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