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บรรณานุกรม
Fisher, Roger et al, Getting to Yes (Penguin Book 2011).
Moore, Christopher, The Mediation Process: Practical Strategies for
Resolving Conflicts (Jossey-Bass 2003).
Stone, Douglas et al, Difficult Conversation: How to Discuss What
Matter Most (Penguin Book 2010).
Ury, Willaim, Getting Past No (Bantam 1993).
14-0092(001-174).indd 171 3/1/14 9:50 AM
