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CHAPTER XI
Others
Article 48
Social Security Management Agency (BPJS) Program

1. Management is to register Employees in the Employment Social
Security Management Agency Program.
2. Management is register Employees in the Health Social Security
Management Agency Program.
3. In accordance with Government Regulation 37 of 2021, every
employees will be registered in the BPJS Ketenagakerjaan - Job
Loss Guarantee (JKP) program

Article 49
Sports and Recreation Management

Annual sports and recreation activities for all employees are financed
by the Bank, but program management is carried out by
representatives of employees on a rotating basis.

Article 50
Complaint Resolution

Settlement of Employees' grievances regarding work relations,
working conditions and employment conditions ("Complaints") are as
follows:
1. Employees are required to submit their Complaints in writing to
their direct supervisor.
2. The Employee's direct supervisor must try to resolve the
Complaint no later than 7 working days after receiving the
Employee's complaint.
3. If the Employee's direct supervisor fails to resolve the Complaint,
the Employee can submit a Complaint to the Head of Human
Resources (HR).

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