Page 41 - Business-1

1. You are talking to the hotel staff regarding the reservation you made a couple of days ago. You want to
change the date because the seminar that you will be attending was moved to another date. You would also
like to upgrade your accommodation. The details are as follows:

a. Date: July 5-9
b. Upgrade from a Guest Room to an Executive Suite

Sample answer:
Good morning! I am Ashton Presley. I am calling to change the date of the reservation I made last week. The seminar that I will be attending has
been moved to a later date. Anyway, is it still possible for me to make a reservation for July 5-9? I would also like to upgrade my accommoda-
tion from a Guest Room to an Executive Suite. I would really appreciate it if you can process it as soon as possible. Thank you.

2. You are going to attend the ASEAN Electronics Business Opportunities Exhibition and Conference (AE-BOEC).
Since you are one of the exhibitors, you are entitled to avail of the discounted rates in selected hotels. You are
inquiring at Astor Hotel about the following:

a. the discounted rate for a studio suite
b. terms and conditions

Sample answer:
Good afternoon! I would like to make an inquiry regarding the discounted rate that you offer for the participants of the AE-BOEC. I would like
to know the rate of a studio suite as well as its terms and conditions. Do I have to make prior reservation? Is the tax already included in the rate
or do I have to pay extra?

41