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Making a hotel reservation

A: Good afternoon, Venize Hotel. May I help you?
B: Good afternoon. This is Adam Smith. I would like to reserve a room, please.
A: Absolutely. When for, sir?
B: On January 16.
A: How long will you be staying?
B: Two nights.
A: What kind of room would you like, sir?
B: Hmm… the superior room.
A: Certainly, sir.
B: How much is the charge per night?
A: $200 per night excluding VAT, sir.
B: That is fi ne.
A: Can I have your contact number so that I can confi rm your reservation?
B: Sure. You can reach me at 010-7180-8790.
A: Thank you. Is there anything else I can help you with, Mr. Smith?
B: That would be all. Thank you.
A: Thank you for choosing Venize Hotel and enjoy the rest of the day. Goodbye.

1. What is the best hotel to stay in Korea?

Sample answer:
Definitely, it is Lotte Hotel. The location is perfect for an impulsive shopper like me. The shopping areas are very near, and the metro station is

right in front of the hotel.
2. Which do you prefer, making a hotel reservation over the phone or online?

Sample answer:

I prefer online reservation. I find it more convenient and hassle free.

3. Do you find it difficult to cancel a hotel reservation?

Sample answer:

It is not difficult but it is such a hassle. I had a bad experience before when I had to cancel a reservation I made. I had to wait for 30 days to

get my refund.

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