Page 16 - Business English Book 1ver2.0

Greetings over the phone
Lesson 1 G r e e t i n g s

o
r
p
C
A : Thank you for calling ABC Corp.
B : I was holding for Joe Brown and got disconnected.
d
a
n
A : I am sorry. Let me page him again.
g
a
i
a
n
B : Thank you.
Exercise
E x e r c i s e
y
y
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i

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k
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c

i

d
o

o
a

y
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c
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I
u

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l
.
T
c
w
A : Thank you for calling JSI. How may I direct your call?
f
H
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e
a
J

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r
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m
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S
a
e

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B
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n
w

e
m
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J

d
y
u
o
C
B : Could you get me Joe Brown?
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r

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o

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W
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d
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t
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o
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i

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a
t
m
t
A : He is out on the site. Would you want me to page him for

a
p
you?
B : That will be great. Thank you. .
p
A : Thank you for calling ABC Corp.
C
o
r
n
B : I was holding for Joe Brown and got disconnected.
d
a
a
A : I am sorry. Let me page him again.
a
n
i
g
B : Thank you.
Practice the other side
w
c
t
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d
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m

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.

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J

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f
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H

B : Thank you for calling JSI. How may I direct your call?
T
J
u
d

m
t

y

e
g
o
e
r
o
o

B
A : Could you get me Joe Brown?
n
w
C
?
u
l
e
o

i
m
a
t
o
r

s
t
B : He is out on the site. Would you want me to page him for
f
e

g

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p
e
H
o
h
u

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.
u

e
i

t
W
l
d

y
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u
w
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m
o

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t
t
a
n
s

e
n
you?
u
o
A : That will be great. Thank you.
y
C
B : Thank you for calling ABC Corp.
p
r
o
d
a
n
A : I was holding for Joe Brown and got disconnected.
a
n
i
g
a
B : I am sorry. Let me page him again.
A : Thank you.
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