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Correct the account

Smith: In order to make the amount clear, here is the total amount involved in this contract No.
1918 for the Super Sense Camera SSC-1212. You may check your own copy.
Yoon: Let me see…I think that’s a different price, but I may be wrong. Just let me check. Wait, I
think you got the shipping charges in the contract all wrong. You may see it for yourself. It’s
supposed to be US $45,000 and not US $47,300, according to our receipt. Can you see the dif-
ference?
Smith: Gee. I’m very sorry, Mr. Yoon. I think I made a mistake. I must have gotten it mixed up with
something else. I apologize for this oversight. I’ll do my best to correct the error. Of course,
we’ll honor the agreed-upon price. We’ll follow what’s stated in the contract. I’ll have this other
document revised, and I’ll send you a correct copy.
Yoon: That’s OK. That happens when you set up an account. Anyway, I would appreciate your cor-
recting the account. Please do so.

1. How do you prevent oversights in your transactions?

Sample answer:
Oversights can sometimes happen, but we do our best to prevent such from happening by
reviewing every step of any process in our business. We also have safeguards in our systems to
ensure that there will be minimal oversights, if any, in our deals.

2. How do you deal with repeated oversights of an employee?

Sample answer:
Well, managers or supervisors do their best to help an employee improve and recover after an
oversight. However, there are sanctions that must be implemented whenever an oversight is
committed. Hence, a repeated oversight will also yield sanctions that get heavier and heavier.
Of course, this culminates in termination if the erring employee does not improve after being
given so many chances.

3. How do you assure inconvenienced clients that they won’t experience any
other oversights in the next business deal with you?

Sample answer:
Well, we send an officer, usually a boss, to give assurance to the dissatisfied client, personally.
We believe that giving personal concern will help in winning back a client’s trust. We also do

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