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ery?

Sample answer:
Well, our company regards shipping as the cheapest and most convenient way to deliver or-
ders. You have to consider our location and the scope of our services. Air transport is inconve-
nient and too erratic for us. The nature of our products rules out delivery by land. Our items
are so delicate and we want to minimize the use of land travel as much as possible. So, after
considering all options, shipping is still the best deal for us.

1. You are talking to a staff member of a shipment service company. Present
the following special instructions regarding the shipment of your items.

a. provision for a big storage area
b. periodic checking of the packages

Sample answer:
I’m dealing on behalf of Megaworld. I hope that you can accommodate our request with regard
to the delivery of our ordered items. First, we want a big storage area for our orders. Our items
require a spacious area because a cramped space might spoil our goods. We need to have our
ingredients delivered fresh to different restaurants. We were also informed that you you have a
personnel who periodically checks the condition of the products. I hope that you will monitor
our goods strictly. If possible, please check them every five hours and report any case of spoil-
ing to us, so that we can do something about this prior to delivery. I hope that you have taken
note of these important requests. Thanks!

2. You are talking to the staff member of a shipment service company. You have
to make some last minute changes concerning the delivery period of your
cargo. You are willing to pay extra for this short notice. The following are the
changes.

a. Change 5 day delivery period to 3 days

Sample answer:
Good day, Mr. Soo. It’s a good thing that I got the chance to talk to you. We have made some
last-minute changes regarding a deal with a client, so that we have to make some major chang-
es in our delivery dates. We want to avail ourselves of your rushed delivery service. We need
to shorten our chosen delivery period from 5 days to 3 days. I hope that you can still accom-
modate this sudden change. We are willing to pay extra for this service. I hope you can help us
with this. Thanks!

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