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1. You are placing an order. For your own protection, ask questions about how
you can be assured of on-time delivery? You may add to the list below.

a. What penalty will give you for late deliveries?
b. How do you ensure the safe handling of our items?

Sample answer:
I am calling on behalf of Pentagon, Ltd. I want to place a delivery for 1,000 units of Slim Note-
books to Maryland. I heard that you deliver within 30 days. Will a penalty fee be paid in case of
late delivery? What is the rate for this? Also, our items are very sensitive, we want to be assured
that they will be handled well. Naturally, we want them to reach our clients in good condition.
In connection to this, we want to know about how you protect and handle your deliveries. How
can we be assured that our laptops will be taken care of? Thanks. I hope that you’ll be able to
answer all my questions.

2. You are assuring a client about on-time delivery by giving the reasons be-
low. You may add to the items below.

a. Having several delivery trucks
b. Organized system in taking orders
c. Knowledge of different locations
d. having professional people in the staff

Sample answer:
You made the right decision by choosing Delivery Express. We deliver your goods anywhere
in the world on time. We can do this because we have several delivery trucks on stand by. We
don’t rely on a small number of trucks that only work on shifts. That will slow down the process.
We also have an organized system in taking orders. We use the Internet, so that we can quickly
communicate with our different offices worldwide. Our high tech system also provides us with
the good grasp of our location deliveries anywhere in the world. We are also very fortunate to
have a team of very professional people who do everything they can to serve you well. With all
these advantages, you can truly be assured that your ordered items will be delivered on time.

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