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1. You want to inquire regarding the shipment service of a company. Ask about
the following:

a. minimum and maximum number of order for shipment
b. if delivery can be made to Maryland, USA
c. duration and cost for a delivery to Maryland, USA

Sample answer:
I heard that you have a very good delivery service. We are interested to avail ourselves of your
service. First, we want to know if you have a minimum and maximum number of orders for a
shipment. Is there a minimum weight limit as well? We are planning to have our items deliv-
ered in Maryland, USA? Do you deliver to that area? If yes, how long will it take you to deliver
to that place? Do you have a rushed service, as well? Finally, how long will it take you to deliver
to Maryland and how much will it cost us? Will you give a discount for new clients? I hope you
can answer all these questions.

2. You are preparing the documents for the shipping of your products. You
need some documents from your business partner. Ask for the following:

a. Clearance from port
b. Inventory form
c. Special handling instructions

Sample answer:
Good day! I’m currently preparing all the needed documents for the shipment of our products.
As partners in this business venture, we need to get some documents from you. For example,
we need to get a clearance from port, and I heard that you have secured this. May I have a
copy, so that I can prepare our shipment application? I also need you inventory form, so that
I can double-check the orders. Lastly, I need a list of special handling instructions that we can
request from the shipping company. Thanks for your time, and I will really appreciate the deliv-
ery of these documents to our office as soon as possible. This will facilitate a fast processing of
our shipment application.

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