Page 10 - 2021 Costello's Ace - Give No Ground - 2021 Strategic Planning
P. 10

OSAT








        Overall Goal                  Measurement/Dashboard                                                 W.I.G.

 85% OSAT Score                Retail Analytics Dashboard                       Improve Checkout Experience


 4.5: Point SOCi
 Score                         Marketing Dashboard                              SALES Process: ECET

                                                                                Improve Omni-Channel Fulfillment

                                                                                Best In Class Paint Department

                                                                                Best In Class BBQ Department


                                                                                Best In Class Power Department

                                                                                Improve Product Assortment: Focus on Famous for
                                                                                Four


                              GIVE NO GROUND
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