Page 14 - 2021 Costello's Ace - Give No Ground - 2021 Strategic Planning

OSAT

Current

Score Tactic Timeline Expected Result Ending Score
Regular and Consistent flow of
76.2 Q4, 2020 3 Point Bump 79.2
communication/ OSAT Playbook
Focus on 3 Top Opportunities
- Product Selection
- Ease of Finding Products Q1, 2021 3 Point Bump 82.2
- Delivering on our Promises
Focus On 3 Key Drivers
- Speed of Checkout Q2, 2021 2 Point Bump 84.2

- Assistance Received
- Positive Attitude
Focus on final 2 Drivers
- Problem Free Experience Q3, 2021 1 Point Bump 85.2
- Product Quality

GIVE NO GROUND