Page 11 - 2021 Costello's Ace - Give No Ground - 2021 Strategic Planning
P. 11

OSAT/Customer Satisfaction






   Current

    Score                              Tactic                                 Timeline            Expected Result           Ending Score
              Regular and Consistent flow of
     76.2                                                                Q4, 2020              3 Point Bump                        79.2
              communication/ OSAT Playbook
























                              GIVE NO GROUND
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