Page 15 - 2021 Costello's Ace - Give No Ground - 2021 Strategic Planning
P. 15

SOCi Reputation Management









   Current Score                          Tactic                              Timeline            Expected Result           Ending Score
                    Focus on stores with SOCi score below 4.0
       4.25          - Give High Praise for ALL 5-Star Reviews           Q1, 2021
                     - Review & Take Action on ALL reviews 3-Stars
                    and under




















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