Page 11 - FCA Diamond Point March 25 smg v4 (20 Mar 25)

AT THE FOREFRONT

Defense Finance and Accounting Service (Cont’d)

myPay Help Feature – Look for the Question Mark (?) Icon

Once logged into your myPay account various options are listed allowing you to review and, in
some cases allowing changes to be made to your pay account. When accessing one of these
options, a question mark (?) will appear on the top right side of the screen.

Clicking on the question mark (?) will display information about that specific option along with
directions (when appropriate) for printing or changing information in your myPay or pay account.

myPay Tips & Tricks

The latest password rules for myPay are aimed to keep your account safe without complicating
your busy life.

Below you can find information and tips about the new passwords.
• Problems logging in? Might be your cache
• Creating your new password
• Things to avoid in creating your new password
• Go slow! Typos can add confusion, challenges
• Can't remember your new password? Do something about it!

Problems logging in? Might be your cache
If you’re experiencing problems logging in to myPay, the stored (or cached) pages may be the
culprit. Most browsers will allow you to bypass your cache if you use one of the following
keystroke combinations:

• Ctrl + r
• The F5 key
• Ctrl + F5 key

If bypassing your cache does not help, you may need to completely clear your cache. Of course,
procedures can vary depending on which operating system you are using, what your Internet
options settings are and what browser you’re using. Operating systems and browsers have Help
information available. Just find that menu or icon for Help and type in clearing or deleting cache or
offline content in the Search box…then follow the instructions.
Once your cache has been cleared, restart your browser and reload myPay. If you’re still having
difficulties, please call our Customer Care Center for further assistance.

How do I set the browser cache to clear upon exiting?
Since directions for clearing the cache vary across browsers, you should see your system
administrator, check the manual, use the help option, or call/e-mail your browser vendor's technical
support group for instructions and support in setting the browser cache to clear upon exiting.
Caching cannot be disabled in every browser, and disabling the caching feature may prevent you
from printing your LES.

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