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LEARNER EXPERIENCE
THE TRAINING & LEARNING COMPANY
OUR CORE VALUES
TLC views the apprenticeship programme as a partnership between our learners and employers, we wish to become
part of your team and want you to be part of ours. To have a true partnership we will always work in accordance
with your companies values and we ask that you do the same.
PEOPLE – our staff are at the heart of our success. They are ambassadors for the company and we will support them
through proactive development, effective leadership and an uncompromising approach to delivering a high quality
service. Good teamwork is the foundation of our successful future.
SERVICE – our key customers are our learners, employers and funding partners. We shall always strive to exceed
our customers’ expectations. We shall build outstanding working relationships with all our customers and other
stakeholders. An outstanding service is our minimum goal.
INVESTMENT – continuous improvement and high achievement is a way of life at TLC. We never settle for second
best. Our passion for excellence inspires us to develop better practice. We invest our money and time in innovation
and creativity to stay one step ahead of the competition.
OUR GUIDING PRINCIPLES
Our core values are underpinned by a set of clear guiding principles:
Learners come first – Our learners are the ultimate end-users of our service and their achievement means our
success.
High quality is essential – We will never compromise on our quality or integrity and view every obstacle in our way
as a challenge to overcome.
Be passionate – We shall always be enthusiastic about making a positive difference to learners and employers.
Help employers to succeed – We regard our employer customers as partners with a common aim of improving
business efficiency and profits.
Go the extra mile – Never forget our customers are people and a personal touch will help us meet their needs.
Be responsive and flexible – We will never become complacent and will always deliver innovative, enjoyable and
relevant training to meet our customers’ needs.
Be respectful – We are a team. We shall always treat each other and our customers with trust and respect.
TLC will make every effort to ensure that your learning experience is as positive and fulfilling as possible. If you feel
that any member of the team has fallen short of either companies values, please let us know as soon as possible by
following the companies complaints procedure and we will make it right.
The Training & Learning Company
