Page 6 - Dash of SPiCE (December 31, 2020)

Pivoting Through Technology
2020 has been an unprecedented year for all of us. A year of
challenges and newer kinds of problems we have never faced
before. But with every new problem comes a new opportunity.
Collectively, we have pushed work-from-home to over 95% with
IT and Technology playing a pivotal role. It opened doors for us
to look at how we could operate our business globally through
stronger BCP models, attract talent from different regions without
being constrained by geography, and made our applications
Cloud-enabled. All of this helped us to build a stronger SPi,
which could not have been possible without your
relentless effort and dedication, so thank you all.
As we get into 2021, our key focus for the
technology group will be to deploy end-to-end
platform-based solutions, both for Publishing
and Data Solutions. This will help us win
new clients and revenue and internally
transact in a controlled environment
through a unified process. This year we
have had some early success with some
of our clients in the AI and Analytics
space, and we will look to expand this
strategically in the coming year.
Stay tuned, a lot of exciting work coming
up next year as we take our technology
journey to the next level!
Wishing you and your family
a very Happy New Year!
Come relaxed and refreshed
for a smashing 2021!
6 • Pivoting Through Technology
Bold Steps in 2021
2020, a year like no other, is thankfully ending.
The Pandemic caught us all unawares. Because of the rapid spread of
Covid-19 across the globe, our priority for the year was to ensure the
safety and health of our employees. To contain the spread of the virus in
the SPi Global community, we had to take steps such as shutting down
our facilities and deploying work-from-home for all our employees.
With the commitment and resilience shown by our employees and the
sheer hard work they put in, we were able to find our feet and stabilize
our operations in record time.
Not only were we able to quickly start deliveries to our clients, but we
were also able to measure up to their expectations barring a couple of
them. Teams effectively used all communication and collaboration tools
to achieve this. Process improvement initiatives took a back seat in the
Dhaneesh Kumar
SVP OPERATIONS, INDIA initial period of WFH, but the momentum was regained in the second half
of the year, and we were able to make significant progress in these areas.
While one cannot plan for every potential risk, we need to leverage the
experience gained from these challenging times and be better prepared
for the years to come.
We need to have a Covid-exit path that focuses on transformation to help performance improvements.
On another note, cyber-attacks are
on the rise. As our company deals
largely with data and information,
this makes us a target for cyber-attacks.
Let us realize that cybersecurity is
everyone’s responsibility. Every indivi-
dual in the company should ensure
that they exercise caution in all areas
of their work, most especially when
dealing with external emails and links.
In 2021, let us take bold steps to reinvent
JISHNU GUPTA our operations, improve quality, turn-
around time, and productivity.
Thank you for all the good work and your
Chief Technology OfficeR contributions this year. Wish you and your
family a Healthy and Happy New Year!
7 • Bold Steps in 2021