Page 7 - Dash of SPiCE (December 31, 2020)

Pivoting Through Technology Bold Steps in 2021

2020, a year like no other, is thankfully ending.

2020 has been an unprecedented year for all of us. A year of The Pandemic caught us all unawares. Because of the rapid spread of
challenges and newer kinds of problems we have never faced Covid-19 across the globe, our priority for the year was to ensure the

before. But with every new problem comes a new opportunity. safety and health of our employees. To contain the spread of the virus in
the SPi Global community, we had to take steps such as shutting down
Collectively, we have pushed work-from-home to over 95% with our facilities and deploying work-from-home for all our employees.

IT and Technology playing a pivotal role. It opened doors for us With the commitment and resilience shown by our employees and the
to look at how we could operate our business globally through sheer hard work they put in, we were able to find our feet and stabilize
stronger BCP models, attract talent from different regions without our operations in record time.

being constrained by geography, and made our applications Not only were we able to quickly start deliveries to our clients, but we
Cloud-enabled. All of this helped us to build a stronger SPi, were also able to measure up to their expectations barring a couple of
which could not have been possible without your them. Teams effectively used all communication and collaboration tools

relentless effort and dedication, so thank you all. to achieve this. Process improvement initiatives took a back seat in the
Dhaneesh Kumar
As we get into 2021, our key focus for the SVP OPERATIONS, INDIA initial period of WFH, but the momentum was regained in the second half
of the year, and we were able to make significant progress in these areas.
technology group will be to deploy end-to-end
While one cannot plan for every potential risk, we need to leverage the
platform-based solutions, both for Publishing
experience gained from these challenging times and be better prepared
and Data Solutions. This will help us win for the years to come.

new clients and revenue and internally
transact in a controlled environment We need to have a Covid-exit path that focuses on transformation to help performance improvements.

through a unified process. This year we On another note, cyber-attacks are
have had some early success with some on the rise. As our company deals
of our clients in the AI and Analytics largely with data and information,

space, and we will look to expand this this makes us a target for cyber-attacks.
strategically in the coming year. Let us realize that cybersecurity is
everyone’s responsibility. Every indivi-
Stay tuned, a lot of exciting work coming
dual in the company should ensure
up next year as we take our technology
that they exercise caution in all areas
journey to the next level! of their work, most especially when

dealing with external emails and links.
Wishing you and your family

a very Happy New Year! In 2021, let us take bold steps to reinvent

Come relaxed and refreshed JISHNU GUPTA our operations, improve quality, turn-
around time, and productivity.
for a smashing 2021! Thank you for all the good work and your
Chief Technology OfficeR contributions this year. Wish you and your

family a Healthy and Happy New Year!

6 • Pivoting Through Technology 7 • Bold Steps in 2021