Page 65 - I5O Guide
P. 65
Support Services
Standard Operating Procedure
The purpose of this procedure is to ensure that instructional and support staff have the tools
that they need in order to successfully complete their responsibilities. This include contact
resources before, during and after completion of the learning event.
Support Contact: Nancy Cotton
Email: Nancy.Cotton@i5oconsulting.com
Phone: 888.591.7781
Ms. Cotton is the single point of contact for all issues or problems. She will ensure that the
issue is resolved or will alert the appropriate person to address the issue.
Additional Resource:
Standard recorded orientation session by program. Ms. Cotton can provide a copy of all
recorded session.
