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DMAIC Quiz

1. What is DMAIC?
a. Describe, Magnitude, Analyze, Improve, Communication
b. Define, Maintained, Articulate, Improvise, Communication
c. Define, Measure, Analyze, Improve, Control
d. Describe, Measure, Articulate, Improvise, Control
2. What are the three C’s of Business Process Reengineering (BPR)?
a. Computer, Change, and Coordination
b. Customer, Competition, and Change
c. Contribution, Customer, and Communication
d. Communication, Capital, and College
3. The Voice of the __________________________ relays what it feels like to work within the process.
4. BPR examines the very root of the process—not small improvements rather “total reinvention”. Its
main objective is to identify disconnects and add value to the processes.
a. TRUE
b. FALSE
5. The Voice of the __________________________ reflects the needs of management.
6. Reengineering is the fundamental rethinking and radical redesign of business processes to achieve
dramatic improvements in cost, quality service and speed.
a. TRUE
b. FALSE
7. The Voice of the __________________________ details the needs of the end user.
8. What is Six Sigma (σ)?
a. Originally, a design standard and measure of process capability.
b. An organizational structure and strategic focus.
c. A way of thinking and making decisions and a systematic and focused approach to solving
problems (with unknown solutions).
d. A project and team‐based method to create performance breakthroughs.
e. All of the above.
9. The Voice of the __________________________ lists the waste, rework and other observed process
issues.
10. How many defects (out of 1 million) can you have if you are running a six sigma process?
a. 1,500
b. 3.4
c. 90
d. 650