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Appendix A.3 – Vital Records:
In-Person Subprocess
When a customer comes into the office, they required to fill out a Vitals Request form
(C01). All customer requested vital records are processed and retrieved via the BIS system
(C02). The Vitals Personnel will collect the associated fees for the customer request (C03); note
these fees can be cash and coin, check, money order, or credit card payment. Once the fees are
collected, ROD Vital Records personnel will print the requested vital document(s) (C04) and
check out the cart in the BIS system (C05). Vitals Personnel will then print two (2) copies of the
DRAFT
Success Letter detailing the request completion (C06) and present the requested document(s) to
the customer (C07). The Vital Request form and one (1) copy of the Success Letter are kept for
one-year retention.
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