Page 31 - Guilford County ROD Process Reengineering

When a customer comes into the office, they required to fill out a Vitals Request form (C01). All

customer requested vital records are processed and retrieved via the BIS system (C02). The

Vitals Personnel will collect the associated fees for the customer request (C03); note these fees

can be cash and coin, check, money order, or credit card payment. Once the fees are collected,

ROD Vital Records personnel will print the requested vital document(s) (C04) and check out the

cart in the BIS system (C05). Vitals Personnel will then print two (2) copies of the Success Letter

detailing the request completion (C06) and present the requested document(s) to the customer

(C07). The Vital Request form and one (1) copy of the Success Letter are kept for one-year

retention.

DRAFT

31