Page 90 - Clinical Managers Orientation Binder

6/28/2019

PGDM and Home Health

• Customer experience

• Outcomes reimbursement

• IMPACT Act
• OASIS D data

6/28/2019 3:57 PM Date Last Edited: 7

Quality Team Areas of Focus

• Investigate complaints and incidents

• DOH complaints
• Managed care payers' complaints
• Major incidents and Adverse events
• Support operation teams through collaboration and case reviews
• Lead efforts in reaccreditation activities
• CHAP (due for reaccreditation in 2019)

• DOH reaccreditation visit (Fall 2017, next: Fall 2020)
• DOH Plan of correction
• Tracking and trending data used in improvement projects
• Management of policies and procedures

Date Last Edited: 8

4