Page 87 - Clinical Managers Orientation Binder
P. 87
6/28/2019
Clinical Managers Orientation:
Striving for Excellent Quality of Care and Patient Safety
2019
Quality Improvement Provider Services
Objectives
• Introduce New Clinical Managers To
• Quality Management Team
• Discuss the Roles of QIM
• Team Focus
• Quality Assurance
• Complaint And Incidents Process – Root Cause Analysis
• Case Review
• DOH CAP
• Improvement Process
• Home Health Compare STAR ratings and QAPI plans
• Clinical Manager’s role in complaints, incident investigation and case reviews
• Clinical Manager’s role in how to comply with federal and state regulations.
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