Page 11 - FCN
P. 11

Medical Information
                 Health Insurance:                                                       Medical Condition/History:


                 Appointment status/urgency:
                        routine check-up                   non-urgent check-up                 urgent check-up
                 Preferred Doctor/branch:
                    Dept/Branch      first                             last

                 Preferred Days of Appointment:
                 Day:                                           Date:


                 Time of Appointment:                                            Alternate Time of Appointment:

                  HH/MM                          AM/PM      HH/MM                          AM/PM




                                                       BOOK







                      Listening

                  Handling & taking requests of doctor appointments by phone


                a.  Listen to these phone calls and decide whether the statement is True (T) or False (F).




                     Dialogue 1
               1.  The patient calling is an existing patient at dr. Larry’s office.            [      ]
               2.  The attending nurse is currently finding the details of dr. Larry’s location.       [      ]
               3.  The patient complained of having a cold for a week.                         [      ]
               4.  The patient was diagnosed with a chest infection which led him to have a cough.    [      ]
               5.  The patient was booked for an appointment at 08.00 PM for the day after.       [      ]

                    Dialogue 2
               6.  The patient is calling about his on-and-off coughing since two days ago.       [      ]
               7.  The patient is an adult male born in 1993.                                  [      ]
               8.  The available slot for the patient is Friday at 11.00.                      [      ]

               pg. 4
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