Page 11 - FCN
P. 11
Medical Information
Health Insurance: Medical Condition/History:
Appointment status/urgency:
routine check-up non-urgent check-up urgent check-up
Preferred Doctor/branch:
Dept/Branch first last
Preferred Days of Appointment:
Day: Date:
Time of Appointment: Alternate Time of Appointment:
HH/MM AM/PM HH/MM AM/PM
BOOK
Listening
Handling & taking requests of doctor appointments by phone
a. Listen to these phone calls and decide whether the statement is True (T) or False (F).
Dialogue 1
1. The patient calling is an existing patient at dr. Larry’s office. [ ]
2. The attending nurse is currently finding the details of dr. Larry’s location. [ ]
3. The patient complained of having a cold for a week. [ ]
4. The patient was diagnosed with a chest infection which led him to have a cough. [ ]
5. The patient was booked for an appointment at 08.00 PM for the day after. [ ]
Dialogue 2
6. The patient is calling about his on-and-off coughing since two days ago. [ ]
7. The patient is an adult male born in 1993. [ ]
8. The available slot for the patient is Friday at 11.00. [ ]
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