Page 15 - FCN

Vocabulary: words and phrases related to doctor appointment

adult medicine : doctors who take care of patients aged 18-65 who have simple problems
accepting new patients : the doctor has time to see new patients regularly. The schedule is not full
establish care : your first visit to a doctor, so that they get your information and you can
meet them easily in the future for any problems
fever : when your body has a temperature of more than 38.5 Celsius
got you down/ pencil : the appointment is written and in the computer system
you down
health insurance : the name of the company that you pay for health insurance
provider
ID : government document with your name and photo or driver’s license
insurance card : card that your insurance provider gave you that shows your name and some
numbers
paperwork : papers that you need to write your information and medical history on
primary care provider : a doctor that you regularly visit when you have a problem or need care
system : patient data stored in a computer at a hospital or doctor’s office
walk-in-clinic : a medical center where you do not need an appointment and can be seen
for a simple problem quickly

Complete the blanks in this phone call transcript with the most suitable words and phrases related to

doctor appointment.

Ns. Laura : Charleston Clinic, how may I help you?
Ms. Shu : Hi, I'd...I'd like to make an appointment.
Ns. Laura : Ok. What is your last name?
Ms. Shu : Shu.
Ns. Laura : Can you spell that?
Ms. Shu : S-H-U
Ns. Laura : You know, I'm not finding you in our (1)……………………………..... um, who's your
(2)……………………………………..................?
Ms. Shu : I don't have a primary care provider; I'm... I'm a new patient.

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