Page 16 - FCN

Ns. Laura : Okay, what's the reason for your visit?
Ms. Shu : I think I have the flu. My stomach's really hurting, and I think I have a
(3)……………………………......
Ns. Laura : So you're... you're looking for a doctor in (4)…………………………………..…………………......
Ms. Shu : Um.. It looks like Dr. Doe is (5)…………………………………..…………………................... His next
available appointment is Friday, at 3:30 p.m. Does that work for you?
Ns. Laura : Do you have anything earlier?
Ms. Shu : I'm afraid not... If you start feeling better before that,
Ns. Laura : please come to the appointment anyway, so you can
(6)…………………………………..…………….. with Dr. Doe. And if you start feeling much worse
before then, you can go to our (7)…………………………………..….... on Lincoln Street. And
be seen without an appointment.
Ms. Shu : Ok, I guess I'll just take that appointment, then.
Ns. Laura : All right, can I get your full name and birthdate again for the appointment?
Ms. Shu : My name is Lauren Shu... S-H-U... and my birthdate is March 9th 1986.
Ns. Laura : And who is your (8)………………………..………………………..…....?
Ms. Shu : BlueCross, BlueShield.
Ns. Laura : Ok, Lauren, I've (9)………………………..…………………..….... to see Dr. Doe on Friday at 3:30
p.m.
Ms. Shu : You'll need to arrive 15 minutes early to fill out (10)………………………… and you'll need
to bring your (12)……………………………..... and (12)……………………………....., as well as a
list of any medications you are currently taking.
Ns. Laura : Okay, thank you.
Ms. Shu : Oh, you're welcome. Feel better soon, bye!

Writing

Writing a phone call transcript of doctor appointment

a.
Write the possible question asked by the nurse according to these patients’ responses.

1. Ns. Mia : ………………………………………………………………………………………………………………………….?
Mrs. Neil : No, this is my first time here. And so, I’d like to establish care with dr. Jillian.

2. Ns. Mia : ………………………………………………………………………………………………………………………….?
Mr. Dawn : I need to make an appointment with Dr. Harris.

3. Ns. Mia : …………………………………………………………………………………………………………………………..
Ms. Eli : I will take that slot, thank you.

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