Page 23 - FCN

Mrs. Wiranata : Please do.
Ns. Shinta : Your pulse rate is 110 per minute, and your respiration rate is 25 per minute.
Mrs. Wiranata : What does it mean?
Ns. Shinta : It means your heart rate is high. But, don’t worry too much. Doctor will examine you
thoroughly.
Mrs. Wiranata : Thanks.

Excerpt 2:
Ns. Shinta : Now, I’d like to ask about one more thing.
Mrs. Wiranata : What is it?
Ns. Shinta : Do you have any insurance?
Mrs. Wiranata : Yes, I have BPJS.
Ns. Shinta : Is it BPJS Kesehatan or BPJS Ketenagakerjaan.
Mrs. Wiranata : The Kesehatan one.
Ns. Shinta : May I have the insurance card, please? I need to input the number into our system.
Mrs. Wiranata : Sure, here it is.
Ns. Shinta : Okay, I have all the information we need.
Mrs. Wiranata : So, what’s next?
Ns. Shinta : dr. Tommi is inside with another patient right now. I will call your name when he is
ready for you.
Mrs. Wiranata : All right, thank you.
Ns. Shinta : Pleasure.

Excerpt 3:
Ns. Shinta : Mrs. Leni Wiranata!
Mrs. Wiranata : Yes.
Ns. Shinta : dr. Tommi is ready for you. Please come this way.
Afternoon, doctor.
dr. Tommi : Yes, please.
Ns. Shinta : This is Mrs Leni Wiranata, you’re existing patient. She still has the same complaint
since her last visit and claims that it gets worse.
dr. Tommi : Let me see the chart.
Ns. Shinta : Here it is. The record of her vital signs and her history are there too.
dr. Tommi : Great. That would be helpful. Thank you.
Ns. Shinta : Pleasure, doctor.

Excerpt 4:
Ns. Shinta : Good morning, how can I help you?
Mrs. Wiranata : Yes, I have an appointment with dr. Tommi
Ns. Shinta : Let me check it in our system, first. Can I have your full name, please?

pg. 16