Page 52 - English for Librarians

Let’s get some practice!
Below are several short conversations between a librarian and a student. Complete the missing

parts with the right word.

Situation 1: Ahmad (Student), Ms. Fitri (Librarian)
Ahmed : “Excuse me, I lost a book I borrowed last month. What should I do?”
Ms. Fitri : “Thank you for informing us. According to the SOP, 1) …………………….. of a book

requires either 2) …………………………………….. with an identical copy or paying the
3) ………………………………………………..”

Ahmed : “I’ll pay then. Do I pay the original price?”
Ms. Fitri : “It’s the current markety value plus a processing 4) ……………………….. of IDR

25.000.”
Ahmed : “Understood. Will this affect my borrowing status.”

Ms. Fitri : “No long-term 5) …………………………………., but borrowing will be paused until the
issue is resolved.”

Ahmed : Allright, thank you and sorry for that.

Situation 2: Nguyen (Student), Mr. Seto (Librarian)
Nguyen : “Hello, I received a notice about an issue with my borrowing record.”

Mr. Seto : “Yes, it looks like one of your books is 1) ………………………………. By 10 days.”
Nguyen : “Oh, I’m sorry. I didn’t realize it was due last week.”

Mr. Seto : “That’s alright. However, according to the SOP, you’ll need to pay 2)
……………………………. Of IDR 50,000.”

Nguyen : “I understand. Will this affect my borrowing privillages?”
Mr. Seto : “Since this is your first 3) ………………………….., we will not issue a 4)

…………………………………… but please try to return books on time moving forward.”
Nguyen : “Thank you, I’ll be more careful next time.”

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