Page 100 - EAA 2nd ed-WithCoverVerso

B Listening

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Listening for apology and giving information

1 Write an informational letter

Suppose that you are a staff coordinator and you have to write an informational letter for a new employee.
Listen to the recording and complete the unfinished letter.

Dear Mr/Ms .............................

First of all, it is a great pleasure that I welcome you to our company. As a staff coordinator, I would like to

give several information regarding to various changes in our office.

First, The Head of Department, Mr James Watson, will (1).......................and his replacement is starting at

(2)....................... Second, since staff car park is under construction, staff may park vehicles at
(3)............................... if arriving before (4)................, or at (5)............ after (6)............... Third, office

canteen will use cashless payment. Staff may use (7)........... or (8)....................

Should you have any questions or need additional information, please contact me at any time.
Thank you

Sincerely yours,

Staff Coodinator
2 Complete the dialogue based on the recording.

Robert : Hello Jane. I’m calling because we have a problem with our order.
Janne : (1.)....................................... You received all the goods you ordered.

Robert : Well, we received everything but some of the goods are damaged.
Janne : (2.) ................................................... In what way are they damaged?

Robert : Well, the casing of some of the television sets seems to be cracked.

Janne : (3.) ................................................... This has never happened before it must be due to
bad handling. If you send us back the damaged sets we’ll send you a replacement
immediately and give you a discount on your next order

Robert : Thanks a lot

Janne : (4.) ...................................................... if you have any more problems (5.).....................

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English for Executive Administrative Assistant