Page 97 - EAA 2nd ed-WithCoverVerso

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IDENTIFYING TYPES OF BUSINESS LETTER
Read the opening part of the letters and decide what type of letter by writing A for a Letter of Apology
and I for an Informational Letter. Then, match the opening with the appropriate closing part.
No Opening Type of letter Closing
1 I am writing this letter to you on behalf of Friends Digital TV, to A
apologize for the customer service mistake that was made
from our side.
2 I, Jack Andrew, the store manager at Zara Men am writing this
letter to you on behalf of my store staff member in order to
apologize.
3 Firstly, I prefer to in person apologize for your embarrassment.
We settle for full responsibility for the error and I assure you
that the area units are taking the required steps to stop it from
happening in the future.
4 It is with sincere regret that we inform you that The Tensile
Construction Company will be closing permanently on 14th
June 2021.

Closing
a b c d
We are constantly As our token of If you’ve got any more We want to thank you
aiming at delivering the apology, we are waving queries or would love for contributing to the
best services to you off the total amount for to debate this matter company and are
and hope that this the month of May. I’m further, please be pleased to have worked
won’t affect your attaching the detailed happy to contact me at with you.
relationship with us. figure and hope you my personal number.
The enclosed folder will accept this. We We look forward to
contains our special once again apologize continuing to serve you
offers to amend your for the inconvenience as a valued client.
inconvenience. caused.

48 | P a g e
English for Executive Administrative Assistant