Page 98 - EAA 2nd ed-WithCoverVerso

Vocabulary

In writing a business letter, we have to make sure to use formal language. Here are some examples:

Formal Informal
Establish Set up
Examine Look at
Obtain, Receive Get
Deliver Send
Inform Tell
On behalf of On the part of
As soon as possible/ at your earliest convenience ASAP
Apologize Sorry
Hence/Therefore So
However But

1
Read the letter and change the informal words or expressions into formal ones.
Dear James (1) Mr. James,

It is with great concern that we get (2) ........................ your letter. We regret to tell (3).......................you

that the products you ordered on the 24th of December 2021. With this also, we would like to clear up
some issues related to the merger of our company with Branson Inc.

First and foremost, on the part of (4)...................................... my company, I would like to say sorry
(5)..................................for your inconvenience. Please rest assured that the delay was not the result of a

rumour of a deficit in our annual monetary report. Instead, it was simply out of the longer transit time
due to the current COVID situation. But (6)............................., we are trying our best to clear all the

backlogs and send (7)...................the products to our customers ASAP (8)........................................

To amend the inconvenience to the delay, as well as to ensure you of our company fund stability, we

would like to waive the 3% of the total remuneration from your order. Attached is the revised invoice
with the 3% reduction. So (9)..............................., we ask you to kindly understand the unlikely situation

and bear with us while we sort out and look at (10)......................... these problems. We ensure to have
your goods sent (11)............................ latest by the 10th January 2022.

We value your relationship with us, and we will see to it that such a situation does not arise in the future.
Please kindly highlight once again that our prospective business plan with Branson Inc. would not affect

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English for Executive Administrative Assistant