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After reading the letter, discuss the questions below with the class.

1. What type of letter is it?
2. What is the purpose of the letter?
3. Does the writer use formal or informal language?

A. Reading

Apology Letter

Read the apology letter below and analyze how it differs from the previous letter.

11222 South Haven Boulevard

Santa Monica, CA 91123

9th May 2021

Mathew Adams

Adams Group of Companies

D/90, second floor, Third King tower,

Putney Bridge, Putney, London

Dear Mr Adams,

I, Janet Jackson, the Head of the IT Department at Yen IT Solutions am writing this letter to you to

apologize for the delay in delivering services and results. It is our constant endevor to provide services

within deadlines but only on a few rare occasionns do we falter. We hope that you will accpet our

apology and gives us another chance to serve you.

Yen IT Solutions is a business leader in providing support services to its clients. We have a dedicated

team of workers who work round the clock to ensure that services are timely delivered as per client

requirements. There was a delay in providing your repair services due to lack of communication

between the managers and the service providers. This is a huge mistake and I do realize that it must

have caused you a lot of inconvinience. I can assure you that this won’t happen ever again.

As a gesture of apology, I am willing to offer you one month of free services. The enclosed document

shows the illustration of the free service scheme in detail. Please feel free to reach me out in case

further elaboration is needed.

Hope to hear from you soon,

Thanking you

Jackson
Janet Jackson

46 | P a g e

English for Executive Administrative Assistant