Page 96 - EAA 2nd ed-WithCoverVerso

Read and compare this letter with the previous one.
1. In terms of structure, does this letter differ from the previous letter?
2. What is the purpose of this letter? How do you know?
3. How does the writer begin and end the letter?
4. How does the writer include a document in the letter?

Language Focus

BUSINESS LETTER STYLE: FORMAL & INFORMAL EXPRESSIONS

Useful Language Expression in Letter of Apology
Formal Informal
I am writing to apologize for I am sorry about that ...

First and foremost, I personally apologize for ... I am so sorry if I upset you in any way.
We sincerely regret for... I can’t describe how sorry I am and

I am writing this letter to you on behalf of ... in order to how guilty I feel ...
apologize. I hope you believe me when I say how

Once again, my sincerest apologies for ... sorry I am...
I hope you will accept my apologies. I beg you to forgive me ...

I hope my apologies will be/ are accepted ...

Useful Language Expression in Letter of Information
Formal Informal
I am writing to your letter asking for information about... This is what I found out
I am writing to inform you about Remember the information you

In reply to your query... wanted?
I hope that I have been of some assistance to you You wanted me to tell you a few things

Please inform me if I can be of any further assistance about...

I hope I have answered some of your questions I hope this will help you
Please do not hesitate to contact me if you require any Let me know if you need more help
further information

Useful Language Expression for Sending Attachments
Formal Informal
For reference, I am adding ... As you will see in the attachment, I

The requested document is attached to this email. included ...

Enclosed is the information you requested. Have a look at the file I attached.

47 | P a g e
English for Executive Administrative Assistant