Page 18 - Policies and Procedures

Patient Advocate & Corporate Compliance Officer

As of 1/18/2023 Patient Advocate is Alisha Gonzales

If you have a concern, follow this path for your resolution:

1. Go to staff about your concern.

2. Go to Program Manager about your concern.

3. Go to Clinical Director for your concern – Rhonda Kiphuth

4. Go to Patient Advocate for your concern – Alisha Gonzales
5. Go to Executive Director for your concern. – Kathy Bynum

6. Go to CEO for your concern by writing down your concern and putting in an
enveloped Marked “CEO”. Please give your letter to your clinician who will
give to CEO.

7. Go to the Arizona Department of Health Services – Residential
Facilitates Licensing for your concern. 602-364-2639

8. Go to the Arizona Ombudsman for your concern. 602-364-2536

HOPESS CORPORATE COMPLIANCE PERSON IS
KATHY BYNUM, LPC

 IF YOU HAVE QUESTIONS OR CONCERNS REGARDING AGENCY
COMPLIANCE, PLEASE ASK TO SPEAK KATHY OR CALL 1-833-
HOPESAZ or Email kathy@myhopess.com.