Page 4 - Policies and Procedures

FEES AND REFUND

POLICY

To define how residents, participate in the cost of services. Hopess shall assess and collect fees
for services in a standardized manner consistent with any appropriate contractual requirements.

PROCEDURE

A. Fees

1. Hopess shall establish a fee policy approved by the CEO.
2. Residents shall be advised of the fee policy at intake. The resident file shall contain

verification that the resident was advised of the fee policy.
3. All fees are billed and collected by the administrative services pursuant to individual

payer contract requirements.
4. Co-payments and deductibles will be billed to residents. A sliding scale will be

implemented based on qualifying financial need. A financial form must be completed to
determine qualification.
5. All scholarship forms will be tracked and documented in year-end reports.
6. Payments will be due on the 15th of each month unless otherwise indicated by a written
agreement.
7. HOPESS has the right to discontinue services to a resident after a payment is 5 days
delinquent. Referral to other programs will be made in these incidents.
8. All accounts over 120 days past due may be sent to collections.
9. All residents will receive notice in writing at least 30 days in advance of any proposed
change in fees.
10. A notice will be conspicuously posted at least 30 days in advance of any proposed change
in fees.
11. Once each year, Hopess shall analyze the cost of the services provided and utilize the
information to review and modify the published fee policy.
12. Residential Services:

a. 4 months is $27,500.
b. Month 1 = $10,000
c. Month 2 = $8000
d. Month 3 = $6000
e. Month 4 = $5000
f. Fees include room and board. Family members may supplement room and board

charges to pay for upgrades to the room that may be necessary to meet the
resident’s needs.

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Hopess – Policy and Procedure Manual