Page 26 - Policies

GRIEVANCES

POLICY

To provide a mechanism for employees, resident, or guardians to bring problems and complaints to the
attention of management. Hopess provides an effective means for any concerned party to bring
problems and complaints concerning their well-being or the well-being of others, to the attention of other
employees, management, and senior management via an established problem-solving procedure. Those
who submit or who are assisted in a complaint-related investigation will not be discharged or
discriminated against.

PROCEDURE

1. Hopess employee grievance procedure shall be initiated and maintained by the Program
Director. In addition, any subsequent investigations pursuant to a request for assistance will be
referred to the Program Director.

2. Any employee who wishes to grieve a practice or situation may do so by formally submitting
their grievance in writing to the Program Director.

3. The Program Director will, in accordance with policy and procedures, investigate the grievance
and meet with the employee to find a resolution.

4. Hopess policy and procedures are not able to be grieved unless they violate state and/or
federal laws, professional standards or poses a substantial risk to the health, safety, or welfare
of residents.

5. Any person can submit complaints, grievances, or feedback relating to services residents
receive. All feedback given to staff will be submitted to the Executive Director. The Executive
Director oversees reviewing all the grievances and feedback and will address feedback with
individuals, as necessary. In the event the grievance concerns the Program Director, feedback
will be submitted to the Executive Director.

6. Hopess will not retaliate against any person who submits a grievance.

7. Hopess reserves the right to take legal action against any licensed professional and/or staff
member, despite whether a formal grievance was made or not, when the health, safety and
welfare of a resident has been jeopardized.

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Hopess – Policy and Procedure Manual