Page 128 - KZN Top Business Portfolio 2018

EC THREE (EC3)

Juan Volschenk
www.ec3.co.za
and was recognised by the industry through winning
QUALITY IS THE CORNERSTONE
the Best Contact Centre (Small) in KwaZulu-Natal. A
Ec3 was founded in 2013 out of a small garage in year later and national honours were bestowed with
Durban with little more than three sales agents, and a win for best use of social media. In 2017, worldwide
a massive dream to disrupt the business process recognition was achieved through Contact Center
outsourcing (BPO) sector. Tired of the corporate World in London as a finalist in two categories. Possibly,
restrictions, which lacked innovation and appetite for the best accolade was topping the Telecommunications
risk, the three shareholders gradually built the business, list in South Africa in 2018 by HellopPeter.com. This
testing various product suppliers and partners. showed that they could punch well above their weight
The move to Avoca in 2014 was strategic in order to be against the biggest mobile operators in the country.
closer to transport hubs and where the staff resided. Ec3 has carved a niche in retention services, both
By cutting the trimmings and unnecessary overheads, domestically and internationally. By offering trusted,
they were able to ensure the staff were remunerated high quality services to blue chip partners, the value
and incentivised well above the industry norms. unlocked has been nothing short of astounding. When
In 2015, the fledgling business had grown to 40 staff, these listed entities get to a space where they trust an

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