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Services to Support Smart City Infrastructure and Business Applications

A range of data services emanate from the smart city data back office to support
smart city infrastructure, services, and business applications. It is likely that the
data services will include both raw data and processed data, with the back of-
fice, in many cases, delivering added value.
Situation Room
This is the smart city nerve center that supports communication to all oth-
er modes’ specific control centers and act as a nexus for developing response
strategies.
Control Centers
Many mode-specific control centers such as traffic management centers, transit
management centers, and event management centers already exist within the
existing city infrastructure and can be incorporated into an overall framework.
Software Applications and Services

These are software developments that are customized to address specific ap-
plications and to deliver specific services. An example would be a connected
citizen application that provides the smart city citizen (or smart citizen) with
information regarding services that are available and prevailing conditions for
transportation within the city. Another example would be a crowdsourcing ap-
plication that enables smart city citizens and visitors to provide data to the back
office and to provide data regarding their current perception of services within
the smart city.
Note that this is an abstract architecture designed to illustrate and com-
municate the various elements that would comprise the technology framework
for a smart city. It is not designed to be a practical implementable framework as
considerably more detail would be required, including a concept of operations
and a system engineering management plan, at the minimum.
As a complement to this technology view, the City Protocol team also
developed an organizational view of a smart city [12], as shown in Figure 5.9.
This organizational view provides a framework or a checklist for defin-
ing roles and responsibilities with respect to governance and accountability;
information and communication technologies; and the structure, interactions,
and societal impacts of smart cities. This organizational framework, being fully
compatible with the chosen technological and business model frameworks,
would be a useful starting point for a smart city working toward customizing its
own organizational framework.