Page 51 - FREN-C2021 PROCEEDINGS

Table 2. Key Performance Indicator (KPI) Reporting and Actual Audit Task Force, ROS Pahang

Source: Enforcement Division Report of ROS Pahang, (2021)

Recommendations:
Top management of ROS Pahang needs to refine the KPI / MKPI that has been set up to the ROS
entire Malaysia as the Covid-19 epidemic spread factor is still prevalent.

a) RO who work in the Enforcement Division is also required to carry out duties in the
Management Division of Societies as the structural changes implemented by the ROS Pahang
which is no longer involve duties within by unit.
b) The use of technology during a pandemic is very suitable for the implementation of
document/record inspection of Societies. However, ROS Pahang needs to look back at the
members in Societies’ knowledge regarding the use of this technology and must find the
solution regarding how to ensure that they will adapt to this status quo.
c) Inspection of documents/records can also be conducted in the platform ‘face to face but must be
in a structured environment that is compliant with SOP and procedures that have already been
set up by the National Security Council and The Ministry of Health, Malaysia.

Conclusion
The Organizational Change which is implemented in an organization is very important and necessary,
especially when changes are occurring in policies, procedures, pressures with various internal and
external factors. This change needs to implement because to ensure that an organization is required
and can adapt to the current situations and conditions to meet demands and achieve goals effectively
and efficiently. However, it is still important to make changes by organizations to change the culture
that is not by the previous situation. So, organizational change is a process of change that occurs
inside or outside the organization, at the individual/group level that occurs gradually and continuously
to advance and develop the organization. In the case of ROS Pahang, this department has made some
changes involving internal and external forces. As a result, a new team was formed to carry out
enforcement tasks that were perceived as a burden to the RO while carrying out the task. In addition,
planning to make the change by using communication medium by using Zoom and Google meeting as
the platform while conducting inspections of documents and records of societies has helped ROS
Pahang reduce the cost of operating expenses and also can avoid the risk of Covid-19 transmission but
needs to look back at staff and members in Societies regarding their knowledge of the technology.
However, there are some weaknesses of these changes that need to be addressed by ROS Pahang to
ensure that these changes run properly. So, it is a clear crystal that, each change has a positive and
negative value depending on the situation experienced.

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