Page 74 - Team Member Handbook Aug 2020.docx

POLICY: CONFLICT RESOLUTION Policy #45
CREATION DATE: September 2015
REVISION DATE:

EFFECTIVE DATE: January 2016
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The following procedures have been established to ensure that all parties to any conflict receive
fair and equal hearing by those responsible for resolving conflicts.

 The team member/petitioner must submit a written statement to her or his supervisor
within 3 working days of the team member's knowledge of the event, which caused the
conflict.
 The supervisor shall attempt to resolve the conflict within 3 working days following
receipt of the statement and issue a decision.
 If the team member/petitioner is not satisfied, or if, indeed the conflict is with the
supervisor, the team member/petitioner may appeal the supervisor's decision within 3
working days to the Jack & Jill Children’s Center Director.
 The Jack & Jill Children’s Center Director shall attempt to resolve the conflict within 3
working days of receipt of the statement. The Jack & Jill Children’s Center Director must
issue a written decision and provide a copy of the decision to the petitioner/team
member.
 If the outcome or conflict resolution plan of the Director does not resolve the conflict, the
team member/petitioner may present her or his statement to the Chief Executive Officer.
The Chief Executive Officer shall attempt to resolve the conflict within 3 working days of
the receipt of the statement.
 If the team member is not satisfied, an ad hoc committee consisting of Executive Team
members will be established. The ad hoc committee will meet within 3 days to review
the team member/petitioner’s written statement regarding the conflict. The ad hoc
committee will set the date and time of the meeting and will invite the team
member/petitioner. If the team member cannot attend, the ad hoc committee will
make one, good faith attempt to reschedule the meeting so the team member may be
present. However, the team member’s presence at the ad hoc committee meeting is
not required to issue a decision.
 The aggrieved team member shall be permitted to be present at the meeting of the ad
hoc committee. At the team member/petitioner’s own expense she or he has the right to
be represented by an attorney at law licensed to practice in State of Florida.
 The committee has a right to require appropriate team members to present relevant
information.
 The Conflict Resolution Committee will submit its written recommendation to the Chief
Executive Officer at the next scheduled meeting. Upon review of the recommendation
the Chief Executive Officer will issue a final decision.
 The team member will be notified in writing of the final decision of the Chief Executive
Officer within 3 days following the last decision making body’s meeting. Said
notification shall be given by the Chief Executive Officer. This decision of the Chief
Executive Officer is final and binding.

Terminated/Former Team members are not eligible to participate in the Conflict Resolution
process.