Page 90 - Team Member Handbook Aug 2020.docx

POLICY: PHONE USAGE Policy #58
CREATION DATE: September 2015
REVISION DATE: December 2018

EFFECTIVE DATE: February 2019
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Team members are not permitted to use their personal cell phones or smart devices while
working with children and students.

If it is absolutely necessary to use a personal communication device, arrange proper
supervision for the children, let your fellow teacher and/or supervisor know and remove
yourself from the area.

Care and safety of children and students are Jack & Jill’s responsibility while they’re on
campus.

Cell phones are distractions that impair one’s ability to fully care for and provide the safety
necessary for Early Education and Elementary children.

Team members are permitted to use personal communication devices while on break or off
the clock and not in the presence of children and students.

Team members should encourage family and friends to call the Center directly in case of
emergency.

Classroom and office telephones are to be used for business purposes only.

Every time you make or receive a business telephone call, you are representing not only
yourself, as a professional, but Jack & Jill Children’s Center. Respectful, courteous language is
required.

Good telephone manners include the following:
 Answer promptly and courteously.
 Identify yourself and your position.
 Keep your conversation business-like and brief, avoiding prolonged chats.
 Transfer incoming calls to the appropriate party courteously and quickly.
 Have someone take your calls when you are away from your desk.
 Take messages accurately and relay them to the person as soon as possible.
 Answer questions thoroughly to ensure that the caller has received the information
requested.
 Be available to respond to clients' calls to ensure good client service and to minimize
the cost of return calls.
 Close your conversation with a pleasant "Good-bye."

Failure to follow this policy puts children at risk and exposes them to unnecessary danger.
This failure will result in disciplinary action up to and including termination.