Page 38 - RBS GRG F Case Study

“I think that tells you all you need to know. This was
meant to be somewhere where they were put back to try

to get them into a situation where they would come back
as a viable business.

Actually, it was more than an intensive care unit, it was

more like an abattoir, where they were actually stripped

and taken apart.”

He also suggested that this was part of an “intended and

co-ordinated strategy”. (10,19)

MPs demanded a new system of tribunals to allow better

access to justice for small business owners - for whom

suing the bank is either impractical or unaffordable. (10)

Lewis’s motion called for an independent inquiry into

how financial institutions treat small and medium-sized

businesses, and a new tribunal system to deal with

financial disputes involving SMEs for many of whom suing

the bank is either impractical or unaffordable. (4,10)

RBS commented that:

"The culture, structure and way RBS operates today have

all changed fundamentally since the period under review

and we have made significant changes to deal with the

issues of the past, including how we treat customers in

financial distress.