Page 15 - Case Lab Case Method

At one stroke, management of the Temple of Heaven

religious park, got to the bottom of their pilferage dilemma

by employing new technology to control access to perceived

scarce resources. But, in doing so, management, flush with

their success, may have created a future, unplanned,

explosive event over which they have little or no control.

Unfortunately, actions have costs and often they result in

unfortunate consequences.

Bibliography

1. Tourist numbers in China see steady rise, The

Telegraph.co.uk, 13 February 2018

2. https://www.travelchinaguide.com/tourism/2017statisti

cs/inbound.htm Accessed 07 03 2019

3. The Shanghaiist, 20/3/2017. Spotter: John O’Byrne

4. https://www.travelchinaguide.com/tourism/ Accessed

03 03 2019