Page 23 - TSB G Case Study

when normal services will resume, and how they can
expect to be compensated," she said. (28)
Wednesday 25 -

At 03:40 Pester's

pre-dawn tweet

announced that the

bank’s app and

online banking were

up and running

once more. "Thank you for your patience and for

bearing with us," he tweeted.

However, only bits worked, 50% of TSB’s customers

woke up to find that, in fact, nothing had changed

with no access to online banking although 90% of

customers had access to their mobile app.

Apologies had already been published in national

newspapers.

Thursday 26 –